Telca Anti-Spam Policy

We are committed to responsible communication. This Anti-Spam Policy outlines our expectations and enforcement practices to maintain message integrity and user trust.

1. Introduction

Telca, Inc. ("Telca," "we," "us," or "our") is committed to upholding the highest standards of integrity and compliance in electronic messaging. We have implemented a strict Anti-Spam Policy to safeguard recipients, protect our platform, and ensure lawful use of SMS, MMS, and other messaging technologies.

2. Definition of Spam

Spam is defined as any unsolicited, undesired, or unlawful message sent without prior express consent from the recipient. This includes, but is not limited to:

• Messages sent without documented opt-in authorization;
• Communications using harvested, purchased, or third-party lists;
• Irrelevant or misleading content not disclosed during opt-in;
• High-volume promotional content to recipients lacking business relationship.

3. Policy Requirements

All clients utilizing Telca’s services must comply with the following:

• Only send messages to recipients who have provided verifiable opt-in consent;
• Include clear sender identification and purpose in each message;
• Provide an easy and immediate opt-out mechanism within each communication;
• Honor all opt-out requests within one (1) business day;
• Maintain detailed records of opt-in and opt-out history for audit purposes.

4. Opt-Out and Do-Not-Contact Enforcement

Telca operates an automated and persistent opt-out framework including a global block list. Users may opt out by replying with STOP, REMOVE, CANCEL, or UNSUBSCRIBE. Opt-out compliance is strictly monitored and enforced. Repeated or systemic violations may result in service suspension or termination.

5. Monitoring and Enforcement

Telca reserves the right to audit message content, campaign behavior, and user complaints at its discretion. Reported spam or abuse will result in an investigation, during which Telca may temporarily restrict access. Confirmed violations may result in permanent revocation of access and reporting to regulatory authorities.

6. Reporting Abuse

To report suspected spam or abuse:

• Email: [email protected]
• Include sender ID, your mobile number, date/time received, and full message content

Telca treats all reports with strict confidentiality and takes prompt enforcement action upon verification.

7. Legal Compliance

Telca complies with all applicable anti-spam laws including the Telephone Consumer Protection Act (TCPA), the CAN-SPAM Act, and the Canadian Anti-Spam Legislation (CASL). All users are contractually bound to abide by the same regulations.

8. Indemnification and Liability

Users agree to fully indemnify and hold harmless Telca and its affiliates from any liability, claims, or damages arising out of violations of this Anti-Spam Policy. Telca disclaims all liability for message content created or distributed by clients or third parties.